Privacy Policy

This Privacy Policy governs how Kruza ("the Platform", "the Company") collects, uses, stores, and protects personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using the Platform, you ("the User") acknowledge that your personal information will be processed in accordance with this Policy.

For purposes of this Policy:

• "Personal Information" means any information relating to an identifiable, living natural person or juristic person.
• "Processing" includes collection, storage, use, dissemination, or destruction of personal information.
• "Operator" means a third party processing information on behalf of Kruza.
• "User" includes both Customers and Service Providers.

Kruza may collect and process the following categories of personal information:

3.1 Identity Information

• Full name and surname
• ID number or passport number (where required)
• Profile images

3.2 Contact Information

• Mobile number
• Email address

3.3 Location Data

• Real-time GPS location
• Address history and saved locations

3.4 Transactional Information

• Payment records
• Service history
• Wallet balances (Kruza Rands, if applicable)

3.5 Technical Information

• Device information
• IP address
• Browser and app usage data

3.6 Verification & Compliance Data (for Providers)

• Driver's licence
• Vehicle details
• Certifications or qualifications

Your personal information is processed for the following lawful purposes:

• To facilitate connections between Users and Providers;
• To enable transactions and payments;
• To verify identity and prevent fraud;
• To improve platform performance and user experience;
• To comply with legal and regulatory obligations;
• To ensure safety and security of all Users.

Processing is conducted in accordance with Sections 9–12 of POPIA, ensuring lawfulness, minimality, and purpose specification.

Kruza processes personal information based on:

• User Consent;
• Performance of a contract (use of the Platform);
• Compliance with legal obligations;
• Legitimate business interests, balanced against your rights.

Kruza may share personal information with:

• Service Providers (to enable service delivery);
• Payment gateways and financial institutions;
• Third-party operators providing hosting, analytics, or security services;
• Regulatory or law enforcement authorities, where required by law.

All third parties are contractually bound to maintain confidentiality and comply with POPIA.

Where personal information is transferred outside South Africa:

• Such transfers will only occur where:
• The recipient is subject to adequate data protection laws, or
• The User has consented, or
• The transfer is necessary for contract performance.

Kruza implements appropriate technical and organizational measures, including:

• Encryption of sensitive data;
• Secure authentication mechanisms;
• Access control and monitoring systems.

However, no system is entirely secure, and Users acknowledge inherent risks in digital platforms.

Personal information is retained:

• Only for as long as necessary to fulfil its purpose;
• As required by applicable law;
• Or until the User requests deletion, subject to legal limitations.

You have the right to:

• Access your personal information;
• Request correction or deletion;
• Object to processing;
• Withdraw consent (subject to contractual limitations);
• Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted to: hello@kruza.app

Kruza may use cookies and similar technologies to:

• Enhance functionality;
• Analyse usage patterns;
• Improve user experience.

Users may adjust browser settings to disable cookies, though this may affect functionality.

In the event of a data breach:

• Affected Users will be notified as soon as reasonably possible;
• The Information Regulator will be informed where required.

This Privacy Policy may be updated periodically. Continued use of the Platform constitutes acceptance of revised terms.

Information Officer: Kruza

Email: hello@kruza.app

Address: 108 Scheinerr Chamber, 2099